Holli Williams: Exceptional Guest Service at JW Marriott Austin
Holli Williams has spent 10 years creating exceptional guest experiences at JW Marriott Austin. Joining Towne in 2016 as a Guest Service Associate, she earned a promotion to Guest Service Captain within two years through her leadership, work ethic, and genuine care for others.
Today, Holli leads by example, supporting her team and creating meaningful connections with guests. Whether assisting with luggage, sharing local recommendations, or going above and beyond to help, she brings warmth and genuine hospitality to every interaction. As one guest shared, Holli made them feel “confident and happy” with their choice of hotel.
Brandon Reef: Driving Hospitality Success in Indianapolis
Brandon Reef brings 8 years of hotel management experience and 8 years of leadership with Towne to the Indianapolis market. As an Area Manager, he works closely with hotel teams to identify opportunities, improve processes, and deliver exceptional client and guest experiences.
Known as a trusted resource across Indianapolis, Brandon combines deep operational knowledge with a data-driven approach to guide decision-making. From major sporting events and concerts to large-scale conventions, he stays connected to what is happening across the market and helps teams prepare for what’s next.
Cyprian Weech: Building a Career Through Hospitality and Trust
Cyprian has spent more than 17 years in hospitality, beginning in 2009 as a Guest Service Associate and growing through hotel operations roles before becoming Regional Commercial Sales Manager for the East Coast at Towne. Throughout his career, he has helped teams deliver exceptional guest experiences, strong operational performance, and meaningful business results.
Today, Cyprian brings the hospitality foundation to commercial sales, focused on growth, partnerships, and new business opportunities. His career reflects a simple philosophy: great service creates trust, and trust creates opportunity.
Wendy Jacob: Developing People and Elevating Hospitality
Wendy, Area Manager for Towne Philadelphia Hospitality, brings nearly 20 years of hospitality experience and a passion for developing people. Since joining Towne in 2008, she has helped shape hotel teams across Baltimore and Philadelphia around service, accountability, growth, and professional development.
This year alone, Wendy has supported multiple team member promotions, helping individuals build confidence, strengthen their skills, and take on greater responsibilities. Her leadership reflects a simple belief: investing in people creates stronger teams and better guest experiences.
Joshua House: Leading Hospitality Excellence at Orlando World Center Marriott
For 18 years, Joshua House has built his career around creating exceptional hospitality experiences with Towne. Along the way, he has relocated three times to open and lead operations in North Carolina, Louisville, and Orlando.
Today, Josh leads parking operations at the Orlando World Center Marriott, the largest Marriott property in the world. He oversees a team of 65 associates and an operation serving more than 210,000 vehicles each year.
Under his leadership, the operation has delivered significant revenue growth, strong team retention, and exceptional client satisfaction. His leadership and commitment to service earned the operation recognition among Towne’s top-performing locations in 2025.
Raymond Thrower: Creating Welcoming Guest Experiences
Raymond Thrower has spent nearly 13 years with Towne, bringing consistency, warmth, and exceptional service to every guest he welcomes at the Residence Inn in Philadelphia, PA. With extensive knowledge of the sites throughout his district, Ray is a trusted resource for both his teams and hotel partners.
Known for his friendly attitude and genuine care for others, Ray creates memorable experiences that keep guests coming back and often asking for him by name. His professionalism, reliability, and willingness to go above and beyond reflect the very best of hospitality and make him an invaluable part of the Towne team.
Pendry Baltimore: 10 Years of Hospitality Excellence
For 10 years, Towne has been proud to support Pendry Baltimore with a dedicated team delivering exceptional valet service from arrival through departure. The team has helped create the elevated guest experience expected at one of Baltimore’s premier luxury hotels.
Their commitment to developing people has also made an impact. In just 90 days, five team members earned promotions, reflecting a strong culture of growth and opportunity. In 2025, the team was recognized by Towne for outstanding progress in team member development, earning the People Award.
Towne is proud to celebrate a decade of partnership, service, and team growth at Pendry Baltimore.
WinStar World Casino and Resort: Bringing the Power of WOW to Every Arrival
Towne is proud to provide exclusive valet parking services at WinStar World Casino and Resort, one of the world’s largest gaming and entertainment destinations. With nearly 1,700 hotel rooms and millions of guests each year, the operation is supported by more than 140 professionally trained Towne team members.
Bringing nearly 40 years of hospitality and parking expertise to the property, the team delivers a seamless experience from arrival through departure. Guided by Towne’s Power of WOW philosophy, the operation reflects our continued growth across the hospitality and gaming industries.
Ryan Binkley: Developing Leaders and Delivering Exceptional Service
Ryan Binkley brings 15+ years of hospitality experience with Towne, beginning his career in 2010 as a valet attendant and growing into a Director of Operations. Over the past six years, Ryan has helped strengthen hospitality operations in Indianapolis, most recently leading valet and bell operations at JW Marriott Indianapolis.
Known for his strategic planning, attention to detail, and high standards, Ryan develops confident teams prepared to deliver exceptional guest experiences. Check out his full story here!