Delivering Service Excellence and New Revenue for Exclusive High-Rise Luxury Residence
Towne developed a strategic parking solution that boosted revenue, and enhanced safety while delivering 5-star service excellence.
The Challenge
A premier, ultra-luxury multi-family residence in Florida, needed a service partner capable of delivering a true 5-star experience aligned with its brand. The property required a valet operation that combined exceptional resident service with strong operational efficiency and cost-effective performance.
The Solution
Towne implemented a fully monetized valet parking program designed to elevate service standards while generating new revenue. Towne also established a performancebased partnership with board members and HOA leadership and created a scalable leadership structure for the parking department to ensure consistency, quality, and operational excellence.
The solution delivered data-driven recommendations that helped offset valet service expenses through strategic parking revenue management.
The Results
+$20K Monthly Revenue Uplift: New monetized valet operations generated significant recurring revenue.
Enhanced service experience for residents and visitors with a focus on safety and consistent implementation of service standards with 94% fewer safety incidents since Towne assumed operations in 2025.
Expanded Services and Strategic Role: The success of the partnership led to an increased scope of services. Towne now serves as a trusted advisor on new garage initiatives, guiding strategy and maximizing value for the board and HOA leadership.