A Caring Experience from Arrival Through Discharge
Hospitals today face increasing pressure to deliver exceptional care while managing workforce shortages, rising operational costs, and ongoing revenue uncertainty. Towne Health supports the industry by serving as a trusted partner ensuring caring, supportive arrival through departure parking, mobility and hospitality experiences that reduce costs, create efficiencies and drive patient, visitor and staff satisfaction.
Supporting Care Beyond the Clinical Setting
From arrival through departure, our compassionate, cross-trained teams enhance the experience for patients, visitors, and staff alike. From convenient, caring valet and self-parking solutions to welcoming entrance and visitor management to shuttle services and wayfinding that help patients and visitors navigate complex healthcare environments, enhance the experience, improve throughput, streamline critical support functions to reduce administrative burden, and promote smoother, more efficient operations—allowing clinical teams to stay focused on what matters most: patient care.
Every touchpoint affects a patient’s perception of care – challenges parking or finding where they need to go cause stress and delays. Our arrival through departure solutions help patients feel cared for and eliminate delays while building trust and confidence.
A Direct Impact on Patient Outcomes, Costs and Perception of Care.
Every touchpoint from arrival through departure affects a patient’s overall experience. Particularly first impressions and their experience in the first 10 minutes of arrival have a direct impact on patient outcomes.
- Admission delays increase length of stay by 12% and increase cost by 11%
- Patients using Towne Health valet services reported an average satisfaction score of 9.5 out of 10.
- Patients with more guidance during check-in, including parking directions, are 20% more likely to schedule return appointments
- Patients who attend follow-up appointments are 38% less likely to be re-admitted, reducing costs and strain on your hospital.
A Direct Impact on Patient Outcomes, Costs and Perception of Care.
Every touchpoint from arrival through departure affects a patient’s overall experience. Particularly first impressions and their experience in the first 10 minutes of arrival have a direct impact on patient outcomes.
- Patients using Towne Health valet services reported an average satisfaction score of 9.5 out of 10.
- Admission delays increase length of stay by 12% and increase cost by 11%
- Patients with more guidance during check-in, including parking directions, are 20% more likely to schedule return appointments
- Patients who attend follow-up appointments are 38% less likely to be re-admitted, reducing costs and strain on your hospital.
Towne Health delivers a full suite of services designed to reinforce your commitment to safety, satisfaction, and high-quality care including:
Valet Parking
Attentive, Customer-Focused Service
- Our professionally trained valet teams deliver a welcoming, and frictionless arrival experience with precision and care. Using proven, data-driven solutions and integrated smart parking technology, we help increase satisfaction while improving operational efficiency.
- Our Nexity by Towne technology platform includes intuitive valet software that’s simple to use for both valet teams and customers. Reduce administrative processes by managing payments, pick up requests and waiting times digitally including SMS capability through both mobile app and web portal options.
- We partner with you to design a customized arrival through departure experience that reflects your brand and meets your unique needs. Our parking management services leverage real-time data and pricing analysis to optimize performance—supporting both customer experience and financial goals.
Self-Parking
Seamless, Frictionless Arrival through Departure Experience
Put customers at ease from the moment they arrive. Our self-parking solutions deliver a seamless, frictionless experience with no touch entry and payment—enhancing convenience, safety, and flow throughout your property.
Deliver a Premium Experience and Drive Loyalty
- Clean, safe and secure well-marked and professionally maintained facilities
- Friendly, in-market hospitality-trained staff who embody a customer-first mindset enhancing your brand and supporting repeat visits
- 24/7 customer support ensures customer satisfaction, operational continuity and effective enforcement
Integrated Self-Parking Solutions
- Optimize revenue, profit and business intelligence for asset owners
- The only solution with fully integrated PARCS, guidance, and a customizable app designed for accuracy and reliability
- Flexible and convenient payment options for kiosks, app, or scan-to-pay – supporting Google Pay, Apple Pay, credit/debit, WeChat, Alipay, Paywave, QR codes, PIN entry, and more.
- Streamlined access for any setup – gated or gateless – using LPR, credentials and mobile entry, along with LED guidance systems and dynamic way-finding and signage to keep vehicles moving.
- Data and analytics that support capacity planning, safety and security
- One end-to-end solution provided by a single partner
Parking Management
- Our parking management services improve efficiency and ease of access while helping you get the most from your parking assets. Through smart, data driven solutions, we create a seamless parking experiences.
- From lot layout and traffic flow to staffing, maintenance and signage, we handle it all:
- Flexible, Scalable Support – Whether you need full service parking management or the right technology solution, we’ll create the right model for your property.
- With our years of expertise along with our proprietary AI powered revenue solutions including dynamic pricing, performance analytics, and demand generation drives revenue and profitability
- Traffic flow analysis and way-finding
- Pricing analysis and performance recommendations
- Remote lot and shuttle solutions
Shuttle Services
- Driven to Create Exceptional Experiences
Count on Towne to deliver safe, efficient and cost-effective shuttle service that is clean, convenient and pleasurable for patients, visitors and staff. Our expertly run shuttle service is DOT and ADA-compliant.
- Vetted, extensively trained drivers who undergo monthly road tests, MVR reviews and comprehensive service training
- On-brand solutions like vehicle wrapping and alternative fuels
- Our entire fleet utilizes Samsara technology for real-time GPS tracking, live location sharing, rider communication, dash cams, and safety tools to optimize operations and improve the guest experience
- Vehicle tracking for maximum efficiency and reduced wait times
- Vehicle telematics and route optimization to monitor driver usage, maximize vehicle performance and extend equipment lifecycle while reducing fuel and maintenance
Entrance Operations & Visitor Management
- Whether for a hospital, convention center, residential facility or sports arena, Towne’s professionally-trained teams ensure a seamless experience from arrival to departure to create a unified, elevated brand experience.
- Our entrance operations solutions ensure a seamless, safe experience for patients, visitors, guests and staff. Whether assisting with wayfinding, managing the check-in process, or ensuring a safe environment with screening and access control services, our teams are ready to deliver 5-star service for a smooth, safe and stress-free entry.
- Our service-oriented teams welcome each person entering your doors and acts as an ambassador to guide them through their journey.
Greeter & Lobby Ambassador Services
- Whether assisting hospitals’ high traffic lobbies, greeting hotel guests, welcoming residents home, or helping fans and visitors navigate complex stadiums or convention centers, our teams help ensure comfort, clarity, and ease throughout the visit.
- Patient and visitor greeting
- Check in and registration
- Wayfinding and amenity information
- Parking validation
- Seamless check-in ensures on-time arrivals, reduces delays, builds trust and enhances the experience
In-Patient Transport
Connecting Patients to Care
- Our team welcomes patients and get them where they need to go with our wheelchair escort services, facilitate transport and on-time arrival to appointments, and other services critical to their care. And, when it’s time to leave, we support a thoughtful and efficient discharge experience. We’re experienced in the major technologies, including teletracking and EPIC Rover, making our support truly seamless.
- With our logistics expertise, deep understanding of the healthcare environment, and 5-star hospitality service, our teams deliver higher patient satisfaction, improved patient flow, and enhanced department productivity – creating a seamless experience for both patients and staff.
- Positive experiences improve patient engagement – patients who receive guidance establish trust in hospital staff and are 20% more likely to schedule return appointments.
Observational Patient Sitter
A Focus On Individualized Care
- Enlist our Observational Sitter service to ensure the wellbeing of patients, while relieving the strain on clinical staff and reducing overtime. Our team provides round-the-clock observation required for cases that need special attention. Working under the direction of your clinical staff, our team notifies your clinical staff of any behaviors or setbacks to mitigate potential complications.
- All associates undergo comprehensive safety and healthcare services training in AIDET, blood-borne pathogens, universal precautions, HIPAA, deescalation techniques, and ensure they remain focused on maintaining a safe environment for both patients and staff.
- Each service is delivered with professionalism, empathy, and a relentless focus on health and safety.
Events
We Make Parking Safe, Sound & Uneventful
Because after all, the focus should be on your event.
Your event should be the talk of the town. With our parking services, you can be sure your guests’ arrival and departure sets the right tone. Our extensive hospitality expertise, coupled with our deep market presence and ability to flex staffing to meet the needs of events of any size, ensures seamless service end-to-end.
More Than Just Parking
Our event solutions go beyond parking, to encircle your guests with attentive service that allows them to truly be in the moment. In addition to event parking management and valet parking, we also offer:
- Door attendants
- Greeters
- Concierges
- Coat Check
- Baggage Handling
- Directional Parking and Flagging
- Traffic Control
Revenue Optimization
Our leading revenue optimization solutions are driven by technology and industry expertise.
At Towne, we help clients unlock the full value of their assets. Our Revenue Optimization solutions are one way we deliver greater than 20% higher revenue for our clients. We do this with our proprietary AI-based technology paired with our 40 years of parking management and revenue optimization expertise that’s proven by measurable results.
owered by our proprietary AI driven technology we strategically dynamically price parking inventory and generate demand by selling unused parking spaces to more than 15 ecommerce channels delivering a fully integrated approach that drives sustainable, long-term revenue growth.
Transform Parking Assets into Revenue Generating Operations
Towne specializes in transforming underutilized parking assets into dependable income. We help maximize the financial potential of your parking portfolio by:
- Converting unused or underperforming space into dependable income
- Increasing revenue and profitability through data driven rate planning, dynamic pricing and performance-focused management
- Boosting demand through e-commerce, powered by our proprietary AI-backed multi-channel distribution technology, Smart Aggregation™
Nexity by Towne is the industry’s first fully integrated parking and mobility technology platform delivered by a single, trusted partner. Nexity combines hardware, software and data into one platform – customized to drive measurable results and unlock the full value of any asset.
Our Results in Action
Dive into a few examples of how we help teams overcome obstacles and deliver results.
A Partner You Can Trust
We’re proud to partner with many of the healthcare industries’ most admired brands.
Towne Health operates at the
Top 4 Best Hospitals in U.S.
according to the Newsweek’s 2025 World’s Best Hospitals List.
- 1. Mayo Clinic
- 2. Cleveland Clinic
- 3. Johns Hopkins
- 4. Massachusetts General Hospital
Our Results In Action
Every touchpoint from arrival through departure affects a patient’s overall experience. Particularly first impressions and their experience in the first 10 minutes of arrival have a direct impact on patient outcomes.